Dear Mr Silk,
Thank you for your email. I acknowledge your request to terminate your
contract early, but would like the opportunity to reveiw the situation and
restore your faith in Orange.
In order to do this please would you advise whether you have wifi at home and
if you would be willing to trial the UMA facility which can radically boost
in-house signal when set up. If this is acceptable, I will arrange for a
Technical Engineer to call you to assist in setting this up and will ensure
you have the most compatible phone
I look forward to hearing from you
Yours sincerely
Julia Walker
Executive Office Assistant